The Mid-Career CSM Resume Guide

Navigate the 2025 job market with the strategic resume framework that actually gets interviews (same approach I use with my 1:1 clients)

Here's the tea on the Customer Success job market: for the last few years everyone has been trying to "optimize for ATS," and now recruiters are drowning in keyword-stuffed resumes that all sound exactly the same.

Whether they're ChatGPT generated or painstakingly crafted by humans, they're all starting to blur together.

Meanwhile, you're applying with your $2m+ ARR portfolio, 95% retention rates, real expansion wins, and you're still getting rejection emails. What the hell?

The problem isn't you -- the rules have majorly changed, and now you have to catch up.

What's really happening in 2025

Recruiters are spending maybe 30 seconds on your resume (if you're lucky!). They're short on time, risk-averse, and have no shortage of qualified candidates. If your resume doesn't immediately scream "I've done this exact job and I can do it for you," they'll move on.

The old advice of "tailor your resume for every job" is actually working against you. It's creating generic, buzzword-heavy resumes that make recruiters want to run for the hills.

So what DOES work when everyone's resume looks the same? Strategic positioning that makes you impossible to ignore. You need to understand the philosophy behind what actually gets CSM resumes noticed in 2025 - and how to apply it without falling into the same traps as everyone else.

This guide is your resume secret weapon.

It teaches you to think strategically about every choice, from how you structure your highlights, to which metrics matter most to how you write bullets only you could have written.

What you get:

• The complete strategic framework I use with my $400 clients
• 31 pages of market-tested, customer success-focused strategic resume guidance
• fill-in-the-blank bullet formulas so you never stare at a blank page again
• my CS skill framework, so you know exactly what skills to demonstrate, and how
• a fully editable template you can use again and again
• The 4 Customer Success Resume Rules that separate interviews from rejections
• How to create strategic resume versions that save time and get better results

This guide is for Mid-Career CSMs.

Mid-career Customer Success Managers with 2-5 years of experience who have real results but aren't getting the interviews they deserve.

If you're entry-level (less than 2 years) or senior-level (5+ years), I have different guides coming specifically for your experience level. This one focuses on the unique challenges and positioning strategies for the mid-career CSM market.

Who am I to create this guide?

I've spent my career in Customer Success from every angle - CSM to Director level. I've hired CSMs, built CS teams, and seen what actually gets people hired vs. what gets resumes tossed.

Through Customer Success Jobs, I've worked with hundreds of talented CSMs who were struggling to translate their wins into interviews. This guide distills everything I've learned about what hiring teams actually want to see in 2025.

$47 - Launch price The same strategic framework from my $400 custom resume service, designed so you can build a winning resume yourself.