Customer Success Career Strategy Session

Stop guessing what Customer Success Hiring Managers really want.

If you want to work in Customer Success, you need an insider's perspective.

It's not that you can't do this on your own. You're smart, you work hard. There's a lot of advice about the job market out there.

But how do you know what works right now, for CS hiring teams? How can you be sure you're making it clear that you are a great candidate, highly qualified, and ready to get results?

That's where I come in.

This strategy session is designed for ambitious professionals who are serious about landing a high-paying Customer Success role in tech. Whether you're pivoting from another field, advancing to the next level in CS, or transitioning to a remote role, you'll leave with a clear roadmap based on real hiring manager insights.

Psst: if you are unemployed or otherwise facing financial hardship, use the coupon code "JUST50" to save $100 (no questions asked!).

What you'll walk away with:

Your unique positioning - We'll identify what makes you stand out among candidates and how to articulate why you're the right fit for Customer Success roles

Real intel on today's CS job market - Understand what the job market actually looks like right now, what companies are really hiring for, and how long your search should realistically take

Immediate resume and LinkedIn quick wins - Specific tweaks you can make to your resume, LinkedIn, or job search approach that will start working for you right away

A clear action plan for the next 30 days - No more wondering "what should I do next?" You'll have specific steps prioritized based on what actually moves the needle in CS hiring

Who you'll be working with:

I'm Nicole, and I've spent the last 10 years building my career in Customer Success; from support and onboarding roles all the way up to Director of Customer Success, where I led and hired CSM teams, Onboarding teams, and even Sales teams.

What makes me different: I'm the only CS career coach who's actually been the hiring manager.

I've hired and managed Customer Success professionals, been in the room where hiring decisions get made, and seen what separates the candidates who get offers from those who don't. I understand the real reasons why great people sometimes get passed over - and it's not always what you think.

For the past year, I've been running Customer Success Jobs, a newsletter that keeps me plugged into the latest hiring trends, salary data, and what's really happening in the CS job market right now. This isn't theoretical advice - it's based on real-time market intelligence and a decade of hiring experience.

But more than that, it's how I've built trust in the CS community - by curating quality opportunities and sharing valuable insights completely free. People know me as someone who gives value first and genuinely wants to help CS professionals succeed.

My clients get hired because I know exactly what CS hiring managers are looking for - because I was one.

Investment: $150

This investment ensures I'm working with serious professionals who are committed to advancing their careers in Customer Success. Your $150 applies toward any premium service package.

Here's how it works:

• Book your 45-minute strategy session with the "I want this!" button
• We'll assess your background, goals, and create your personalized roadmap to your next CS career move
• If you decide to move forward with premium services, your $150 is credited toward that investment
• If you choose not to proceed, you'll receive strategic advice and clarity worth far more than your investment

My Proven Framework: The 4 Ps of Getting Hired

Every successful Customer Success career transition follows the same pattern. After working with dozens of clients and seeing what separates those who land great roles from those who struggle, I've developed a systematic approach I call the 4 Ps:

Positioning: Who you are and what you want. This is the foundational work that we do to create a job search strategy and is exemplified by a strong resume.

Presence: How you show up in the market. When you understand your positioning, you can optimize your LinkedIn, engage in the right communities, and use networking strategically to attract recruiters to you.

Preparation: Building the skills and strategies to excel when opportunities arise. Knowing what to post on Linkedin and how often, how to tell your story in an interview and how to build a repository of customer stories.

Persistence: The ability to keep going with strategy. This is as much about mindset as execution. When applications go unanswered and rejections come, you keep moving forward because you understand the market realities.

Each P builds on the next - one can't be skipped, and they flow in order. This systematic approach is why my clients land roles even when they're coming from non-traditional backgrounds or facing a challenging job market.

We'll talk through how you're doing in each of these areas and some concrete next steps.

Q: How do I book my session?
A: When you book your session with the "I want this!" button, you'll my calendar link where you can book your call.

Q: What if I'm not sure Customer Success is right for me?
A: That's exactly what this session is for! We'll explore whether CS aligns with your goals and strengths. I'm pretty plugged in to tech, so if a CS role isn't a fit, I will make specific recommendations.

Q: I'm currently employed. Can we keep this confidential?
A: Absolutely. All sessions are completely confidential.

Q: What if I need more help after our session?
A: Many job seekers choose to work with me on resume writing, LinkedIn optimization, or my full career transformation package. We'll discuss what makes sense for your situation.

Q: How quickly can I expect to see results?
A: You'll leave the session with immediate clarity and actionable steps. For the job search itself, realistic timelines vary based on your background and the market, which we'll discuss in detail.

Ready to book your strategy session?

Stop wondering what you should do next. In just 45 minutes, we'll turn uncertainty into a clear, actionable plan that puts you on the path to landing the Customer Success role you want.

Your investment in this strategy session is an investment in your future earning potential. The insights you'll gain and the positioning work we'll do together will pay dividends throughout your entire job search.

Book your Customer Success Career Strategy Session now.

I only take a handful of these sessions each month. Secure your spot today.