The CSM Resume Guide

Navigate the 2025 job market with the strategic resume framework that actually gets interviews (same approach I use with my 1:1 clients)

Here's the tea on the Customer Success job market: for the last few years everyone has been trying to "optimize for ATS," and now recruiters are drowning in keyword-stuffed resumes that all sound exactly the same.

Whether you put in the hours to optimize your resume by hand, or run it through ChatGPT, resumes are all starting to blur together.

Once again, the rules have majorly changed.

There are new resume rules for 2025.

Recruiters are spending 30 seconds on your resume if you're lucky. They're short on time, risk-averse, and have no shortage of qualified candidates. If your resume doesn't immediately scream "I've done this exact job and I can do it for you," they'll move on.

The old advice of "tailor your resume for every job" is actually working against you. It's creating generic, buzzword-heavy resumes that make recruiters want to scream. It's making it impossible to actually understand your experience, because it's buried beneath keywords and phrases from the job description.

Instead, you need to understand what actually gets CSM resumes noticed in 2025, and how to apply it without falling into the same traps as everyone else.

With Strategic Positioning, you'll be impossible to ignore.

It teaches you to think strategically about every choice, from how you format your resume, to which metrics matter most, to how you write bullets only you could have written.

What you get:

• The complete strategic resume process I use with my 1:1 clients
• My Customer Success Skill Framework, which explains what recruiters want and exactly how to show it
• fill-in-the-blank bullet formulas to help you personalize without fear
• a fully editable template you can use again and again

This guide works best for mid-career professionals.

Experienced Customer Success Managers with 2-5 years of experience who have real results but aren't getting the interviews they deserve.

This process also works well for anyone who has worked in roles very similar to a CSM, but not in SaaS or Tech. If you've held CSM-level responsibilities or been accountable to customer growth in your role, this guide can help you position yourself as a strong candidate for a CSM role.

If you're entry-level (less than 2 years) or senior-level (5+ years), I have different guides coming specifically for your experience level. This one focuses on the unique challenges and positioning strategies for the mid-career CSM market.

This is the same strategic framework from my 1:1 custom resume service, designed so you can get results on your own. Interested in personalized services?

About Me

I'm Nicole, and I've spent my career in Customer Success from every angle - CSM to Director level. I've hired CSMs, built CS teams, and seen what actually gets people hired vs. what gets resumes tossed.

Through Customer Success Jobs, I've worked with hundreds of talented CSMs who were struggling to translate their wins into interviews. This guide distills everything I've learned about what hiring teams actually want to see in 2025.

On launch pricing, price goes up in the Fall.