Service to Success Break Into Tech Resume Template

There are new resume rules for 2025.

Recruiters are spending 30 seconds on your resume if you're lucky. They're short on time, risk-averse, and have no shortage of qualified candidates. Your resume needs to confidently prove that you can do the job, even if you've never done it before.

If you want a job in Customer Success, using your background in non-tech customer Service, you need to know how to prove you can do it.

I've created a simple, easy-to-follow resume template specifically for breaking into Customer Success with a Service background.

This isn't a template just focused on how your resume looks. It's a proven framework that helps you translate your experience into what SaaS hiring managers actually want to see.

With this template, you'll know:

• what exactly to include (and what to skip) when you don't have CS experience
• how to structure your accomplishments to demonstrate CS skills from your background
• what metrics matter most to hiring teams -- and how to show impact without metrics or numbers
• how to position yourself as ready to succeed in your first tech role

Perfect for anyone with 1-10 years in customer-facing roles (retail, hospitality, restaurant, etc), looking to leverage their customer service skillset in tech.

Other templates:

Support to Customer Success - if you have SaaS experience in customer support

Industry Expert to Customer Success - If you are leveraging deep industry expertise

Experienced CSM - if you have 2+ years as a CSM at a SaaS company